After-sales Service
Dealer service request
Back Up Your Data
Submit an Application
Send In Your Device
Repair Phase
Device Returned
Notice
Data backup in advance & disassembly risk
Antigravity may need to disassemble your device during inspection, which could result in data loss. Please back up any onboard photos, videos, and other data before sending the product, as lost data cannot be recovered. In addition, any personalized stickers on the device may be damaged during disassembly and cannot be restored. Please be aware.
Product shipping
To ensure accurate testing and data analysis, please follow the instructions on the repair request page and send the required parts within 15 calendar days after submitting your repair application. To avoid the risk of lost items, do not include third-party accessories, stickers, or personal belongings unrelated to the product.
Maintenance costs
After receiving your product, the Antigravity after-sales service center will conduct a detailed inspection. If repair costs apply, please refer to the quotation details for payment. If no costs apply, the ticket will proceed directly to repair. For any questions regarding costs, please contact our online support or email support.
Shipping costs
If the inspection confirms a non-user-related quality issue, Antigravity will cover round-trip shipping costs.
FAQ